Privacy Policy

Last updated: April 16, 2025

This Privacy Policy describes how Smart Builder Source LLC (“Smart Builder Source,” “we,” “us,” or “our”) collects, uses and protects information you provide when you visit our website, request a quote, or communicate with us by phone, email or text message. By using our site or services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following categories of information:

• Contact details you submit through our forms, such as your name, work email, company name, phone number and project details.
• Communications you send to us by email, phone, text message or through our website.
• Usage information automatically collected when you visit our site, such as IP address, browser type, device type, pages viewed and referral source.
• Cookies and similar technologies that help our site function and allow us to measure basic traffic.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests and customer service questions.
• Deliver products, services and logistics updates related to your orders.
• Send transactional messages (for example, order confirmations or delivery updates) and, with your consent, promotional communications.
• Maintain the security, integrity and performance of our website.
• Comply with legal obligations and enforce our agreements.

3. SMS / Text Messaging

If you opt in to receive text messages from Smart Builder Source, the following terms apply to your participation in our SMS program.

Program details

• Message frequency may vary depending on your interaction with us and the nature of your inquiry or order.
• Msg & Data rates may apply. Standard message and data rates from your wireless carrier may apply to each message you send or receive.
• Reply STOP to unsubscribe at any time. After you reply STOP, you will no longer receive SMS messages from us.
• Reply HELP for assistance, or call 571-774-7007 to speak with our team.

Consent

You agree to receive SMS messages only after you have provided your mobile number and expressly opted in — for example, by checking the SMS consent box on our contact form. Consent is not a condition of purchase. Your mobile opt-in data and consent will never be shared with third parties for their own marketing purposes.

4. Information Sharing

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers who help us operate our business (for example, hosting, email delivery, CRM or shipping partners), under contractual confidentiality obligations.
• Legal and compliance purposes, such as responding to lawful requests from public authorities or protecting our rights, property or safety.
• Business transfers, such as a merger, acquisition or sale of assets, in which case information would transfer subject to this policy.

As stated in Section 3, mobile opt-in data and consent are never shared with third parties for marketing or promotional purposes.

5. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect the information we collect — including encrypted transport (HTTPS), access controls and secure storage. No method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security, but we work to protect your information against unauthorized access, disclosure, alteration or destruction.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limitations.
• Opt out of promotional emails or text messages at any time (see Section 3 for SMS opt-out instructions).
• Ask us questions about how your information is used.

To exercise any of these rights, contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Email: info@smartbuildersource.com
• Phone: +1 (571) 736-0772

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our website or services after changes constitutes acceptance of the updated policy.